2007-Present HTML Editor, GlobalSpec
As a HTML Editor my primary responsibility are to assist the Marketing/Newsletter Group with production of weekly and monthly e-newsletter publications and html e-mail campaigns as needed. Work with existing templates and populate with submitted editorial and advertising copy, images, and links. Responsible for formatting all newsletters, editing content for quality and accuracy in addition to checking all links within the newsletter. Works closely with newsletter group editors, traffic managers, and client care to ensure the quality and timely distribution of the newsletters. Expected to understand how to set up newsletters for distribution through GlobalSpec’s e-mail service provider, check for distribution, and review distribution metrics. Also responsible for monitoring the production schedule for all e-newsletters to ensure that the newsletter copy arrives on schedule. Create and manage templates for all e-publishing projects. As well as coordination with IT Department for related projects. Member of the Video/Animation team. Other duties as assigned.
2007-Present Web Designer, GrumpyBear Design
Freelance web design and development for individuals and small business. Specializing in (X)HTML/CSS.
2006-2007 Customer Account Executive-IP Support Rep II, Comcast Communications
Served as a sales representative for Comcast high speed internet products and services. Handles telephone and E-mail inquiries, covering full range of customer services serviceability, sales, service problems, and billing in a prompt and professional manner. Troubleshoots PC, high speed internet, E-mail/modem problems with customer as well as the VOIP phone service; escalates advanced troubleshooting problems to technical support group when appropriate. Placed in a team lead position if a supervisor is unavailable also assisted with the training of new employees. Represents Comcast in a professional and positive manner. Performs other duties as assigned.
2002-2006 Shift Supervisor, CVS Pharmacy
Duties included being in charge of entire crew which at times will consist of up to 8 people. Delegation work and making sure everyone is being productive as well as making sure my own assignments are executed. Responsible for opening and/or closing of the store, handling the all of the money such as deposits, change, etc. If needed I would be in charge of the photo department which included handling customers pictures and making sure the photo machine is running normally. If needed will also help in the pharmacy department. Other duties included running register, working the sales floor, and providing customer service.
References available upon request.
